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Box offices:

MusikTheater an der Wien

Barrier-free box office MuseumsQuartier | Halle E, Museumsplatz 1, 1070 Vienna

Monday to Saturday 10:00 a.m. - 06:00 p.m.

Sundays and public holidays on performance days 02:00 p.m. - 06:00 p.m.

For matinees on Sundays: 10:00 a.m. - 01:00 p.m.

Evening box office:

1 hour before the start of the performance, as a rule from 06:00 p.m.

Note to the box office Linke Wienzeile 6, 1060 Wien:
Closed from July 1st, 2022 for the duration of the renovation!

Kammeroper

Only open before performances:

1 hour before the start of the performance

Ronacher

The Ronacher has a bell for guests in a wheelchair - you will find it at a separate entrance, to the left of the main entrance.

Box office:

Monday through Sunday 02:00 p.m. – 06:00 p.m.
Sundays and public holidays on performance days 02:00 p.m. – 06:00 p.m.

Evening box office:

1.5 hours before the start of performance, as a rule from 06:00 p.m.
Sunday from 12:30 p.m., because the performance starts at 02:00 p.m.

Raimund Theater 

The Raimund Theater has a bell for guests in a wheelchair - you will find it at a separate entrance, to the left of the main entrance.

Box office:

Tuesday and Thursday 02:00 p.m. – 06:00 p.m.
Sundays and public holidays on performance days 02:00 p.m. – 06:00 p.m.

Evening box office:

1.5 hours before the start of the performance
Sunday from 12:30 p.m., because the performance starts at 02:00 p.m.

Wien Ticket Pavillon at the State Opera

Barrier-free box office

Monday to Saturday 10:00 a.m. – 07:00 p.m.
Closed on Sundays and public holidays

Online:

Musical: www.musicalvienna.at
Opera: www.theater-wien.at

Phone:

+43/1/58885-111 from 08:00 a.m. to 08:00 p.m.
Payment by Credit card only

For orders placed via the Wien Ticket call center and the Wien Ticket Pavillon at the State Opera, a service fee of € 2,- will be charged to you.

Groups:

For any questions concerning group bookings of more than 10 people, please feel free to contact our Booking Office for MusikTheater an der Wien at opernkarten@vbw.at or by telephone at +43/1/58830-2903 and for Raimund Theater and Ronacher at sales@vbw.at or by telephone at +43/1/58830-1440.

The following payment methods are available:

• on www.wien-ticket.at: Credit card, PayPal, VBW voucher
• at WIEN-TICKET Pavillon at the Staatsoper and VBW box offices: Cash, Maestro, credit card, VBW voucher
• at WIEN-TICKET Call Center +43 1 58885-111 Credit Card, WIEN-TICKET voucher

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.

Credit Card
We accept: VISA, MasterCard, American Express and Diners Club.
Buyer and credit card holder must be the same person! We reserve the right to refuse orders without further notice if credit card information does not match the buyer´s identity. The amount will be refunded automatically and the reservation expires.
 

Vouchers
We accept VBW vouchers.

You will get a confirmation e-mail within 5 minutes after your purchase. If not, please contact our Customer Service kundenservice@wien-ticket-service.at or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

Tickets will be ready for collection at the evening box office 1 hour prior the performance.

Tickets can also be collected with your booking number at the respective box offices during opening hours immediately after the order process.

To collect your tickets, you will need a confirmation number (invoice, confirmation e-mail) and an ID with official photo.

Please contact our Customer Service kundenservice@wien-ticket-service.at or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

All ticket purchases are irrevocable and the return of tickets is non-refundable.
However, WIEN-TICKET offers a cancellation insurance in collaboration with the European travel insurance. A detailed overview of the Ticket Cancellation Insurance is available here.

If you have activated the ticket cancellation protection with your order and want to make a claim, you can report the damage here >>

If you have purchased tickets through www.wien-ticket.at, WIEN-TICKET call center or WIEN-TICKET Pavillon at the Staatsoper send the original tickets with registerd mail to:

WT Wien Ticket GmbH
Attn: Customer Service
Hütteldorferstrasse 2f
1150 Vienna

WIEN-TICKET will seek a rapid remittance of the ticket price in consultation with the event organizer.

If you have bought your tickets at the VBW box offices, please return your tickets at the place of purchase. The ticket price will be paid back to you.

Information in case of cancellation/relocation is also available on www.wien-ticket.at under "Latest News".

If you have purchased tickets through www.wien-ticket.at , WIEN-TICKET call center or WIEN-TICKET Pavillon at the Staatsoper send the original tickets with registerd mail to:

WT Wien Ticket GmbH
Attn: Customer Service
Hütteldorferstrasse 2f
1150 Vienna

WIEN-TICKET will seek a rapid remittance of the ticket price in consultation with the event organizer.

If you have bought your tickets at the VBW box offices, please return your tickets at the place of purchase.

Information in case of cancellation/relocation is also available on www.wien-ticket.at under "Latest News".
 

WIEN-TICKET recommends to provide complete customer information to keep you informed if any change to the event occurs. Information on cancellations, postponements or change of location can be found on www.wien-ticket.at under "Latest News".

As a voluntary service WT Wien Ticket GmbH may contact customers who have purchased tickets electronically by e-mail, phone, letter by SMS or by post for an event that has been cancelled, postponed or changed in any other way, provided that the customers contact details are available.

WIEN-TICKET is not obliged to inform ticket holders in case of cancellations, postponement or change of location .
 

Tickets are like vouchers. If they are lost or stolen no replacement ticket can be issued (risk of abuse).

However, if you have booked a clearly identifiable seat, please contact our customer service at kundenservice@wien-ticket-service.at or call +43/1/58885-111 (weekdays from  9 A.M to 5 P.M). We will contact the event organizer and try to find a goodwill solution. Please understand that any goodwill solution depends only on the judgemen tof the organizer and WIEN-TICKET has no influence on it.

Please contact our Customer Service kundenservice@wien-ticket-service.at or call +43/1/58885-111 (daily from 8 A.M to 8 P.M). Please tell us the booking reference number and your contact information. WIEN-TICKET will check the payment and promptly correct any error.

All ticket purchases are irrevocable and the return of tickets is non-refundable. If you plan your visit a longer period in advance, WIEN-TICKET recommens a cancellation insurance in collaboration with the European travel insurance. A detailed overview of the Ticket Cancellation Insurance is available here

Change of sales mode for performances from 05.11.2019

Since 28.10.2019 the sale of standing tickets can be purchased through our box offices for all performances in advance.

Attention:

For orders via the WIEN-TICKET Call Center and the WIEN-TICKET Pavillon at the Staatsoper, a service fee of 2, - € will be charged.

Stehplatzkarten are places on the second floor of our theater that have no built-in seats. Viewers can watch the performance while standing with a slightly restricted view.

With the "Automatic Booking for Price Brackets" the best adjoined seats in the desired category are selected.

Alternatively, we offer an interactive seat plan selection. Either click in the desired area in the plan or "Continue: Seat Reservation". A window will open, where you can mark the bookable seats. Non-bookable seats are grey. The desired seats appear underneath the plan. Above, you will find a button, where you can choose a possbile reduction. Please note that if a discount is offered, just one discount can be seleceted.

A combination of discounts is not possible. Attention! The discount will be checked at the entrance by our staff.

When "automatic booking price groups" the best juxtaposed be selected places the desired category.

At selected events it is possible to select the desired delivery method Apple Wallet. After successful payment you will receive your ticket sent to the given email address.

This is possible until shortly before the start of the event - you are therefore not bound to any delivery and deposit times. In addition, you also save the shipping costs, because WIEN-TICKET does not charge a fee for this service!

Please note that mobile tickets from WIEN-TICKET use existing functions in Apple iOS. Other operating systems (Android, Windows, ...) may require additional software. For Android, for example, you can download PassWallet or PassAndroid to your smartphone.

The only one-time usable barcode on your mobile ticket on the smartphone | Apple Wallet is validated at the venue. When entering the event, the principle of first admission applies. This means that the ticket that is accepted first with its unique identification is the valid one. Subsequent tickets of the same identification are automatically canceled by the entry of the first ticket. Please keep your tickets safe and do not share them with third parties.

The FREE mobile ticket is NOT considered as a ticket of Wiener Linien.

print@home is the quickest and easiest way to get your theatre tickets and vouchers. When ordering ONLINE, the tickets and the voucher are available as a PDF for download - so you save on shipping costs at the same time!

Just like a conventional ticket, you can show the print@home ticket on your smartphone directly at the theatre entrance or print it out on DIN A4 paper - without queuing and without waiting at the evening box office!

How it works:
In the shopping basket, select "GRATIS print@home" as the shipment method. After successful payment, you will see the button "Ticket anzeigen", which you can use to call up the PDF and download or print it out. With the order confirmation, you will also receive your print@home ticket at the e-mail address you provided when booking. In addition, after logging into your account on musicalvienna.at, you can access your ticket at any time and from anywhere until the start of the performance in "My Account" (under "View purchasing data / print@home") and download or print it by clicking on the TicketID. 

Please note: In order to be able to print the ticket, the programme "Acrobat Reader" must be installed on your computer in at least version 5.0 and can then be printed on any standard laser or inkjet printer with a clean typeface in colour or b/w, on DIN A4 paper. If you do not yet have the „Acrobat Reader“ programme, you are welcome to download it here free of charge.

The print@home ticket is just as secure as a conventional ticket. The tickets are registered individually at the entrance to the event by an access control system.

ATTENTION: Only one person can enter the venue once with a print@home ticket. It is therefore important to keep the print@home ticket safe and not to make the ticket or the link accessible to other people. In the case of copies or multiple printouts, only the first person can pass through the access control. The customer is liable to the organiser for ensuring that no multiple printouts or copies are made.

Tickets at € 15,- for pupils, students, trainees, military service personnel up to 27 years for Ronacher and Raimund Theater:

• from two hours to one hour before the performance starts online
• from one hour before the performance starts at the evening box office

online booking 

Please note that these discounts only apply to our own productions at the RONACHER and RAIMUND THEATER. For external events, pricing is at the discretion of the respective organiser. (Allocation of tickets subject to availability).