Help

Frequently asked questions

Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.

Where can I buy tickets?

Online:

 

Musical: www.musicalvienna.at
Opera: www.theater-wien.at

 


Phone:
+43/1/58885 A.M.- 08:00 P.M.
Payment by Creditcard only

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.


VBW Box Offices:

Raimund Theater
Wallgasse 18-20
1060 Vienna
Mon - Sat 2 P.M to 6 P.M
Sun-and Holidays 14:00 clock - 18:00 clock, otherwise closed

Ronacher Theater
Seilerstätte 9
1010 Vienna
Mon - Sat 2 P.M to 6 P.M
Sun-and Holidays 14:00 clock - 18:00 clock, otherwise closed

Theater an der Wien
Linke Wienzeile 6
1060 Vienna
Mon - Sat 10 A.M to 7 P.M
Sun-and Holidays: if evening performances take place, open  from 2 P.M until start of show. If matinees take place, open from 10 A.M to 1 P.M. Otherwise closed.


Evening Box Office:
On performance days, one hour before the performance begins.
Advanced bookings as well as evening box office bookings are the same price.


Groups:
For any questions concerning group bookings of more than 10 people, please feel free to contact our Booking Office at sales@vbw.at or by telephone at +43/1/58830-1440.

How can I pay my tickets?

The following payment methods are available:

  • on www.wien-ticket.at: Credit card, PayPal, VBW voucher
  • at WIEN-TICKET Pavillon at the Staatsoper and VBW box offices: Cash, Maestro, credit card, VBW voucher
  • at WIEN-TICKET Call Center +43 1 58885: Credit Card, WIEN-TICKET voucher

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.


Credit Card
We accept: VISA, MasterCard, American Express and Diners Club.
Buyer and credit card holder must be the same person! We reserve the right to refuse orders without further notice if credit card information does not match the buyer´s identity. The amount will be refunded automatically and the reservation expires.
 

Vouchers
We accept VBW vouchers.

I ordered tickets but I havent´t received a confirmation email. Has my order arrived?

You will get a confirmation e-mail within 5 minutes after your purchase. If not, please contact our Customer Service kundenservice@wien-ticket.at or call +43/1/58885 (weekdays from 9 A.M to 5 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

When can I pick up my tickets at the box office?

Tickets will be ready for collection at the evening box office 1 hour prior the performance. Tickets can also be collected with your booking number at the respective box offices during opening hours immediately after the order process.

What do I need to pick up my tickets?

To collect your tickets, you will need a confirmation number (invoice, confirmation e-mail) and an ID with official photo.

I ordered tickets in the webshop, but I havent´t received a confirmation email. Did my order arrive?

Please contact our Customer Service kundenservice@wien-ticket.at or call +43/1/58885 (weekdays from 9 A.M to 5 P.M). We check if your order has been received. Please tell us the event name, your name and your contact information.

I purchased tickets and can not attend the event. What can I do?

All ticket purchases are irrevocable and the return of tickets is non-refundable.
However, WIEN-TICKET offers a cancellation insurance in collaboration with the European travel insurance. A detailed overview of the Ticket Cancellation Insurance is available here.

If you have activated the ticket cancellation cover in your order and wish to make a claim: Click here for claims report

The event for which I have tickets has moved or has been relocated. Unfortunately, I can´t attend the event at the new time, or at the new location. What can I do?

If you have purchased tickets through www.wien-ticket.at, WIEN-TICKET call center or WIEN-TICKET Pavillon at the Staatsoper send the original tickets with registerd mail to:

WT Wien Ticket GmbH
Attn: Customer Service
Hütteldorferstrasse 2f
1150 Vienna

WIEN-TICKET will seek a rapid remittance of the ticket price in consultation with the event organizer.

If you have bought your tickets at the VBW box offices, please return your tickets at the place of purchase. The ticket price will be paid back to you.

Information in case of cancellation/relocation is also available on www.wien-ticket.at under "Latest News".

The event for which I have booked tickets has been canceled. What should I do?

If you have purchased tickets through www.wien-ticket.at , WIEN-TICKET call center or WIEN-TICKET Pavillon at the Staatsoper send the original tickets with registerd mail to:

WT Wien Ticket GmbH
Attn: Customer Service
Hütteldorferstrasse 2f
1150 Vienna

WIEN-TICKET will seek a rapid remittance of the ticket price in consultation with the event organizer.

If you have bought your tickets at the VBW box offices, please return your tickets at the place of purchase.

Information in case of cancellation/relocation is also available on www.wien-ticket.at under "Latest News".
 

An event has been canceled / postponed / relocated. Why was I not informed?

WIEN-TICKET recommends to provide complete customer information to keep you informed if any change to the event occurs. Information on cancellations, postponements or change of location can be found on www.wien-ticket.at under "Latest News".

As a voluntary service WT Wien Ticket GmbH may contact customers who have purchased tickets electronically by e-mail, phone, letter by SMS or by post for an event that has been cancelled, postponed or changed in any other way, provided that the customers contact details are available.

WIEN-TICKET is not obliged to inform ticket holders in case of cancellations, postponement or change of location .
 

I lost my tickets or they were stolen. Who can help me?

Tickets are like vouchers. If they are lost or stolen no replacement ticket can be issued (risk of abuse).

However, if you have booked a clearly identifiable seat, please contact our customer service at kundenservice@wien-ticket.at or call +43/1/58885 (weekdays from  9 A.M to 5 P.M). We will contact the event organizer and try to find a goodwill solution. Please understand that any goodwill solution depends only on the judgemen tof the organizer and WIEN-TICKET has no influence on it.

My credit card was charged with the wrong amount. What can I do?

Please contact our Customer Service kundenservice@wien-ticket.at or call +43/1/58885 (weekdays from 9 A.M to 5 P.M). Please tell us the booking reference number and your contact information. WIEN-TICKET will check the payment and promptly correct any error.

Can I return tickets?

All ticket purchases are irrevocable and the return of tickets is non-refundable. If you plan your visit a longer period in advance, WIEN-TICKET recommens a cancellation insurance in collaboration with the European travel insurance. A detailed overview of the Ticket Cancellation Insurance is available here

How can I purchase standing tickets?

For operas and concerts at the Theater an der Wien, standing tickets can be purchased one hour prior the performance. Due to the great demand, there is a limit of 1 ticket per person. We recommend to be punctual at the evening box office. For musical productions at the Ronacher and Raimund Theatre, standing tickets can be ordered by telephone at +43/1/58885 and at the box offices one week prior the performance.

 

For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.

How does the seat plan work?

With the "Automatic Booking for Price Brackets" the best adjoined seats in the desired category are selected.

Alternatively, we offer an interactive seat plan selection. Either click in the desired area in the plan or "Continue: Seat Reservation". A window will open, where you can mark the bookable seats. Non-bookable seats are grey. The desired seats appear underneath the plan. Above, you will find a button, where you can choose a possbile reduction. Please note that if a discount is offered, just one discount can be seleceted.

A combination of discounts is not possible. Attention! The discount will be checked at the entrance by our staff.

When "automatic booking price groups" the best juxtaposed be selected places the desired category.

What are "Smart Tickets"?

Smart Tickets are reduced tickets from as little as EUR 19,-- or EUR 20,-- on selected dates.

These tickets are independent of other promotional discounts.

You can simply book at our webshop or at the VBW box offices.

It is not necessary to enter a discount code.

 

How does print@home work?

Print@Home is the quickest and easiest way to obtain your tickets and vouchers.
When you order ONLINE, you will be given an option to print@home - Saving you both time and shipping costs!

Print@home Tickets can be used as per usual. Just show your tickets at the entrance to the theatre for admission - without waiting in a cue at the Box Office!

How it works:
When selecting your tickets, in Step 3 "Shipment & payment options " select shipping method Print@Home. After completing your payment sucessfully the print@home Button will appear. allowing you to retrieve your PDF-Ticket which you can then print. Alternatively you can obtain your print@home ticket in your personal "Login" page using the link „Print your print@home tickets“.
Print at any time and from anywhere right up until the beginning of the performance.

You will need to have „Acrobat Reader“ at least Version 5.0 installed on your computer in order to print your print@home tickets. Thereafter you can use any printer of your choice. Print in colour or in b/w on A4 paper.
If you do not have „Acrobat Reader“, you may download it here free of charge.

The print@home ticket is just as secure as any conventional ticket.
Tickets will be assessed and recorded individually by an access control system during admission.

CAUTION: Single print@home ticket, single access to the theatre premises.
It is therefore very important to keep your print@home ticket safe. Do not allow other people access to either your print@home ticket or your login details. In the case that more than one copy of a print@home ticket has been printed, only the first person with that ticket will be allowed entry. VBW will hold the purchaser responsibile should multiple copies be produced.