Help

Frequently asked questions

Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.

What is "VIP GOLD"?

As a VIP to the RONACHER or RAIMUND THEATER!
For the musical productions at the Ronacher and Raimund Theater we offer you a very special treat:

 

VIP GOLD

  • To make your visit to the theatre an unforgettable evening, you can experience our current musicals up close and foot-free in the front row
  • Our audience service will personally bring your programme booklet* to your seat. 
  • On your ticket you will find a voucher* for your glass of sparkling wine during the intermission.

 

We wish you a unique theatre experience where you are the star!

 

*No cash redemption is possible for the programme booklet and the voucher for the glass of sparkling wine.

What is "VIP"?

As a VIP to the RONACHER or RAIMUND THEATER!

For the musical productions at the Ronacher and Raimund Theater we offer you a very special VIP treat:

  • To make your visit to the theatre an unforgettable evening, experience our current musicals up close in the front rows.
  • Our audience service will personally bring your programme booklet* to your seat. 
  • On your ticket you will find a voucher* for your glass of sparkling wine during the intermission.

 

We wish you a unique theatre experience where you are the star!

 

*No cash redemption is possible for the programme booklet and the voucher for the glass of sparkling wine.

Do you have any discounts?

We offer different discounts for disabled visitors, retirees, families, children & youth and groups (e.g. 3+1).

You can easily review our current promotions at any time by visiting our discounts page. 

More

At what age can children attend the performance?

For their own safety (volume, duration of performance, etc.), children under the age of 3 cannot be admitted into the auditorium - even if they are accompanied by an adult. Depending on the type and the programe of the performance, the entry age for selected events can be changed in terms of health criteria and development phase of children.

Can I share a seat with my child?

Due to saftey reasons, it is not allowed to share a seat with a child. Every visitor has to have a ticket and a seat.

Are booster seats for children available?

Booster seats for children are available. Please ask our staff.

Where can I find information about the current cast?

We cannot make any binding statement concerning the cast on the performance day. Hence, last minute changes are possible. In every ensuite company there are understudies for a variety of parts. They are all well studied and artistically edgy. You will be informed about the final cast at the bulletin in the foyer one hour before the start of the performance.

Can I enter the auditorium when I am late?

At the Raimund Theater and the Ronacher, people who arrive late have to wait up to 20 minutes - depending on the performance and applause breaks. Please be mindful and respectful of the performers and other audience members. Regarding backstage-tours, it is not possible to participate after the start. We kindly ask you to be punctual.

 

 

 

 

Where can I park my car?

All information on parking facilities can be found under "Location & directions" at the respective theater:

Where can I buy souvenirs?

All souvenirs can be purchased online in our souvenirshop. At the Raimund Theater and the Ronacher you can buy souvenirs half an hour prior and after the performance. Programms and CDs to our current productions can be found at the VBW box offices.

How much are the shipping costs?

Please note that our online booking system offers delivery and pick up services which are available at the time of booking.

Domestic shipments: EUR 5.90 (registered letter in case of non-numbered seats)

Shipping abroad: EUR 9.90 (registered letter) EMS

print@home: EUR 0,--

Deposit at the box office: EUR 1,50 (for selected events possible).

Are there surtitles?

Yes, the RONACHER and the RAIMUND THEATER have a surtitle system. The surtitle system is on the right and left side of the stage.

In the RONACHER, the English surtitles are clearly visible from the centre blocks in the stands as well as in the stalls from row 5 onwards.

In the RAIMUND THEATER, the English surtitles are clearly visible in the first 5 rows of the centre blocks in the stands as well as in the stalls from row 5 onwards.