Help

Frequently asked questions

Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.

What is "VIP GOLD"?

As a VIP to the RONACHER or RAIMUND THEATER!
For the musical productions at the Ronacher and Raimund Theater we offer you a very special treat:

 

VIP GOLD

  • To make your visit to the theatre an unforgettable evening, you can experience our current musicals up close and foot-free in the front row
  • Our audience service will personally bring your programme booklet* to your seat. 
  • On your ticket you will find a voucher* for your glass of sparkling wine during the intermission.

 

We wish you a unique theatre experience where you are the star!

 

*No cash redemption is possible for the programme booklet and the voucher for the glass of sparkling wine.

What is "VIP"?

As a VIP to the RONACHER or RAIMUND THEATER!

For the musical productions at the Ronacher and Raimund Theater we offer you a very special VIP treat:

  • To make your visit to the theatre an unforgettable evening, experience our current musicals up close in the front rows.
  • Our audience service will personally bring your programme booklet* to your seat. 
  • On your ticket you will find a voucher* for your glass of sparkling wine during the intermission.

 

We wish you a unique theatre experience where you are the star!

 

*No cash redemption is possible for the programme booklet and the voucher for the glass of sparkling wine.

Do you have any discounts?

We offer different discounts for disabled visitors, retirees, families, children & youth and groups (e.g. 3+1).

You can easily review our current promotions at any time by visiting our discounts page. 

More

Are there wheelchair spaces in the theatres?

Yes, we have reserved wheelchair spaces with a good view for you at the Ronacher and Raimund Theater. Please book them ideally up to one week before the performance so that we can prepare your stay with us. We will also try to accommodate requests at short notice up to the day of the performance itself.

 

For official reasons, persons in wheelchairs are only permitted to occupy the designated seats in the stalls.


Are there any reductions?

Wheelchair spaces cost 10 EUR
Accompanying person 50%

 

Where can you book? 

In person at all WT ticket offices:

Barrier-free box office MuseumsQuartier | Halle E
Museumsplatz 1, 1070 Vienna
Monday to Saturday 10 am - 6 pm
Sundays and public holidays on performance days 2 - 6 p.m.

Ronacher
There is a bell for you at the Ronacher. You will find it at a separate entrance, to the left of the main entrance.
Box office:
Monday to Saturday 2 p.m. - 6 p.m.
Sundays and public holidays on performance days 2:00 - 6:00 p.m.

Raimund Theater 
There is a bell for you in the Raimund Theater. You will find this by a separate entrance, to the left of the main entrance.
Box office:
Monday to Saturday 14:00 - 18:00
Sundays and public holidays on performance days 2:00 - 6:00 p.m.

Wien Ticket Pavilion at the State Opera
Barrier-free box office
Monday to Saturday 10:00 - 19:00
Closed on Sundays and public holidays

By telephone:
Wien Ticket Call Center 
 +43/1/58885-111

 

On site at the theatre:

Here the audience service will welcome you and personally accompany you to your seats. Our staff will provide you with more detailed information about the infrastructure of the theatre. All our wheelchair spaces are located in different categories in the stalls with good visibility.


Parking:

Raimund Theater: parking in Mittelgasse (at the barrier-free entrance)
Parking in the MuseumsQuartier: For more information click HERE.

At what age can children attend the performance?

For their own safety (volume, duration of performance, etc.), children under the age of 3 cannot be admitted into the auditorium - even if they are accompanied by an adult. Depending on the type and the programe of the performance, the entry age for selected events can be changed in terms of health criteria and development phase of children.

Can I share a seat with my child?

Due to saftey reasons, it is not allowed to share a seat with a child. Every visitor has to have a ticket and a seat.

Are booster seats for children available?

Booster seats for children are available. Please ask our staff.

Where can I find information about the current cast?

We cannot make any binding statement concerning the cast on the performance day. Hence, last minute changes are possible. In every ensuite company there are understudies for a variety of parts. They are all well studied and artistically edgy. You will be informed about the final cast at the bulletin in the foyer one hour before the start of the performance.

Can I enter the auditorium when I am late?

At the Theater an der Wien and the Kammeroper, latecomers have to wait until the break to get to their assigned seat. Concerning standing places and lodges, you can enter the auditorium quietly. At the Raimund Theater and the Ronacher, people who arrive late have to wait up to 20 minutes - depending on the performance and applause breaks. Please be mindful and respectful of the performers and other audience members. Regarding backstage-tours, it is not possible to participate after the start. We kindly ask you to be punctual.

 

 

 

 

Where can I park my car?

Here you can find more information to parking spaces in the surrounding area of our theatres:

Where can I buy souvenirs?

All souvenirs can be purchased in our online shop. At the Raimund Theater and the Ronacher you can buy souvenirs half an hour prior and after the performance. Programms and CDs to our current productions can be found at the VBW box offices. A big variety of CDs of the indigenious productions can be purchased at the Theater an der Wien Souvenir Shop.

How much are the shipping costs?

Please note that our online booking system offers delivery and pick up services which are available at the time of booking.

Domestic shipments: EUR 5.90 (registered letter in case of non-numbered seats)

Shipping abroad: EUR 9.90 (registered letter) EMS

print@home: EUR 0,--

Deposit at the box office: EUR 1,50 (for selected events possible).

Are there surtitles?

Yes, the RONACHER and the RAIMUND THEATER have a surtitle system. The surtitle system is on the right and left side of the stage.

In the RONACHER, the English surtitles are clearly visible from the centre blocks in the stands as well as in the stalls from row 5 onwards.

In the RAIMUND THEATER, the English surtitles are clearly visible in the first 5 rows of the centre blocks in the stands as well as in the stalls from row 5 onwards.