Help

Frequently asked questions

Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.

What benefits do I have as a member of the Musicalclub?

   ​Vorteil ©VBW ​ pre-purchase right at the start of sales

   ​Vorteil ©VBW ​ 10% discount from the start of the VBW sales

(in categories VIP-D, max. 4 tickets)

   Vorteil ©VBW  20% discount within 10 days before the desired performance date

(in categories VIP-D, max. 2 tickets)

   Vorteil ©VBW  50% discount on available remaining tickets on the day of the performance

(in categories VIP-D, max. 2 tickets)

  • for afternoon performances at 3 pm from 11 am
  • for evening performances from 2 pm

   Vorteil ©VBW  remaining tickets for € 22,-

(in categories A-D, depending on availability max. 2 tickets)  

  • online from two hours before the performance
  • at the evening box office of Raimund Theater & Ronacher from one hour before the performance begins

   Vorteil ©VBW  reduced backstage tour at the Raimund Theater & Ronacher

Learn more about the history of the house, step onto the stage and take a look at the elaborate technical facilities that make our great shows possible. For Musical Club members, the ticket costs € 7,- instead of the regular € 9,- (max. 2 tickets).

   Vorteil ©VBW​  raffles for various events

   Vorteil ©VBW  BÜHNE magazine free of charge (issues in German language)*

Extraordinary reports and portraits, witty columns and sophisticated essays: 10 times a year, BÜHNE reports on everything that makes life exciting in front of and behind the scenes.

*Musicalclub members living in Austria, Germany and Switzerland will receive the BÜHNE magazine free of charge at the address you provided at your Musicalclub membership registration. The first issue will be delivered max. 8 weeks after the Musicalclub membership registration. The delivery of the BÜHNE magazine can be cancelled at any time by sending an e-mail to musicalclub@vbw.at with the subject "Unsubscribe BÜHNE magazine". This benefit is valid until revoked.

 

How much costs the membership?

New registration for the Musicalclub €17,-.
Renewal of your membership thereafter €15,- per year

 

Please note that the Musicalclub Membership is valid for one calendar year (until 31.12.). The amount for the renewal must be received in our account by 31.01.

Unfortunately, we must consider a membership renewal that has not been paid as cancelled. However, a new registration is possible at any time.

How can I join the musicalclub?

You have serveral options for registration:

  • online: credit card, instant bank transfer, VBW vouchers
  • at the box office of Raimund Theater & Ronacher (please understand that for organisational reasons it is not possible to register at the evening box office)
  • by telephone: with credit card at +43 1 58885 - 111 (daily Monday to Sunday from 8 a.m. to 8 p.m., please note that a service fee of € 2,- will be charged to you)

 

REGISTRATION

 

Important information:

  • If you register at the box office or by telephone, discounts can be claimed one day later.

How long is the membership valid?

Please note that the Musicalclub Membership is valid for one calendar year (until 31.12.). The amount for the renewal must be received in our account by 31.01.

Unfortunately, we must consider a membership renewal that has not been paid as cancelled. However, a new registration is possible at any time.

Will the membership be renewed automatically?

No, the Musicalclub membership does not renew automatically.

The membership is valid for one calendar year (until 31.12.). Unfortunately, we have to consider an unpaid renewal of the membership as cancelled, but a new registration is possible again at any time!

You will be reminded to renew your membership by newsletter. You can do this online, by telephone +43 1 58885 111 or at the box office of Raimund Theater and Ronacher.

How can I renew my musicalclub membership?

You have several options for the renewal of your Musicalclub membership:

  • online: credit card, instant bank transfer, VBW vouchers
  • at the box office of Raimund Theater & Ronacher (please understand that for organisational reasons it is not possible to renew at the evening box office)
  • by telephone: with credit card on 01 58885 - 111 (daily Monday to Sunday from 8 a.m. to 8 p.m., please note that a service fee of € 2,- will be charged to you)

 

RENEWAL

 

Important information:

  • The Musicalclub membership cannot be renewed by bank transfer to the Musicalclub account. Please use the instant bank transfer in the online shop.
  • If you are already a member, please log in with your registered email address and password when renewing online or provide the email address you used when registering when you are renewing your membership at the box office or by telephone so that the membership can be correctly assigned.

How can I book discounted tickets online?

  • Visit the online shop
  • Log in to our website under "LOGIN" with your email address and password
  • Select the event you would like to attend
  • Choose your seat
  • Select the "REDUCTIONS" button.
  • The tickets are already stored in your shopping cart with the Musicalclub discount- if they are not, select the "Musicalclub" discount category from the drop-down menu to adjust your reduction
  • Complete the order