Frequently asked questions
Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.
VBW Box offices:
We would like to inform you that the Austrian Federal Government has decided on a nationwide lockdown due to the current situation and to contain the spread of the coronavirus.
For this reason, unfortunately, no events can take place in the houses of Vereinigte Bühnen Wien from Mon, November 22, 2021 until Sun, December 12, 2021 for the time being!
Also the box offices of the United will be closed for this period.
Please keep your tickets. As soon as it is known when the theaters will reopen, we will contact you regarding replacement dates. If you have any questions, please contact us directly at firstname.lastname@example.org.
The information on our homepages as well as our social media channels will be updated continuously.
We look forward to being available to you again very soon.
Monday through Saturday 10:00 – 18:00
Sundays and public holidays on performance days 14:00 – 18:00
During Matinees 10:00 – 13:00
1 hour before the start of the performance, as a rule from 18:00
Only open before performances:
1 hour before the start of the performance
Monday through Sunday 14:00 – 18:00
Public holidays on performance days 14:00 – 18:00
1.5 hours before the start of performance, as a rule from 18:00
Sunday from 12:30
From Monday, 04.10. until incl. Saturday 07.11.2021 limited opening hours:
Tuesday and Thursday 14:00 – 18:00
In addition to the VBW box offices Ronacher and Theater an der Wien, the Wien-Ticket Pavillon is also available to our customers.
Opening hours from Monday, 08.11.2021
Monday to Saturday 14:00 – 18:00
Sunday on performance days 14:00 – 18:00
Before performances from 23.11.2021:
1.5 hours before the start of the performance
Wien Ticket Pavillon at the Wiener Staatsoper
Monday to Saturday 10:00 – 19:00
Closed on Sundays and public holidays
+43/1/58885-111 from 08:00 a.m. to 08:00 p.m.
Payment by Credit card only
For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of €2, - will be charged to you.
For any questions concerning group bookings of more than 10 people, please feel free to contact our Booking Office for Theater an der Wien at email@example.com or by telephone at +43/1/58830-2903 or firstname.lastname@example.org or by telephone at +43/1/58830-1440 and for Raimund Theater and Ronacher at email@example.com or by telephone at +43/1/58830-1440.
It is not possible to order tickets at the VBW box offices by telephone. For ordering tickets, please call our Customer Service under +43/1/58885-111 (daily from 8 A.M to 8 P.M).
For orders placed via the WIEN-TICKET call center and the WIEN-TICKET pavilion at the Staatsoper, a service fee of € 2, - will be charged to you.
For more Information please check out the Raimund Theater-Page.
For more information please check out the Ronacher-Page.
We are always interested in finding ways to improve our service. If you have any ideas or suggestions about how we could improve our services then please tell us.
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