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Frequently asked questions
Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.
The event for which I have tickets has moved or has been relocated. Unfortunately, I can´t attend the event at the new time, or at the new location. What can I do?
If you have purchased tickets through www.wien-ticket.at, WIEN-TICKET call center or WIEN-TICKET Pavillon at the Staatsoper send the original tickets with registerd mail to:
WT Wien Ticket GmbH
Attn: Customer Service
Hütteldorferstrasse 2f
1150 Vienna
WIEN-TICKET will seek a rapid remittance of the ticket price in consultation with the event organizer.
If you have bought your tickets at the VBW box offices, please return your tickets at the place of purchase. The ticket price will be paid back to you.
Information in case of cancellation/relocation is also available on www.wien-ticket.at under "Latest News".
