Help

Frequently asked questions

Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.

An event has been canceled / postponed / relocated. Why was I not informed?

Wien Ticket Service recommends to provide complete customer information to keep you informed if any change to the event occurs.

As a voluntary service WTS Wien Ticket Service GmbH may contact customers who have purchased tickets electronically by e-mail, phone, letter by SMS or by post for an event that has been cancelled, postponed or changed in any other way, provided that the customers contact details are available.

Wien Ticket Service is not obliged to inform ticket holders in case of cancellations, postponement or change of location .