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Frequently asked questions

Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.

How does print@home work?

print@home is the quickest and easiest way to get your theatre tickets and vouchers. When ordering ONLINE, the tickets and the voucher are available as a PDF for download - so you save on shipping costs at the same time!

Just like a conventional ticket, you can show the print@home ticket on your smartphone directly at the theatre entrance or print it out on DIN A4 paper - without queuing and without waiting at the evening box office!

 

How it works:
In the shopping basket, select "GRATIS print@home" as the shipment method. After successful payment, you will see the button "Ticket anzeigen", which you can use to call up the PDF and download or print it out. With the order confirmation, you will also receive your print@home ticket at the e-mail address you provided when booking. In addition, after logging into your account on musicalvienna.at, you can access your ticket at any time and from anywhere until the start of the performance in "My Account" (under "View purchasing data / print@home") and download or print it by clicking on the TicketID. 

Please note: In order to be able to print the ticket, the programme "Acrobat Reader" must be installed on your computer in at least version 5.0 and can then be printed on any standard laser or inkjet printer with a clean typeface in colour or b/w, on DIN A4 paper. If you do not yet have the „Acrobat Reader“ programme, you are welcome to download it here free of charge.

The print@home ticket is just as secure as a conventional ticket. The tickets are registered individually at the entrance to the event by an access control system.

ATTENTION: Only one person can enter the venue once with a print@home ticket. It is therefore important to keep the print@home ticket safe and not to make the ticket or the link accessible to other people. In the case of copies or multiple printouts, only the first person can pass through the access control. The customer is liable to the organiser for ensuring that no multiple printouts or copies are made.