Help
Frequently asked questions
Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.
I lost my tickets or they were stolen. Who can help me?
Tickets are like vouchers. If they are lost or stolen no replacement ticket can be issued (risk of abuse).
However, if you have booked a clearly identifiable seat, please contact our customer service at kundenservice@wien-ticket-service.at or call +43/1/58885-111 (weekdays from 9 A.M to 5 P.M). We will contact the event organizer and try to find a goodwill solution. Please understand that any goodwill solution depends only on the judgemen tof the organizer and WIEN-TICKET has no influence on it.
