Help
Frequently asked questions
Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.
I purchased tickets and can not attend the event. What can I do?
All ticket purchases are irrevocable and the return of tickets is non-refundable.
However, WIEN-TICKET offers a cancellation insurance in collaboration with the European travel insurance. A detailed overview of the Ticket Cancellation Insurance is available here.
If you have activated the ticket cancellation protection with your order and want to make a claim, you can report the damage here >>
