Help
Frequently asked questions
Welcome to the musicalvienna.at help center. Here you find some frequently asked questions and answers about musicalvienna.at.
How does the mobile ticket work on the smartphone | Apple Wallet?
At selected events it is possible to select the desired delivery method Apple Wallet. After successful payment you will receive your ticket sent to the given email address.
This is possible until shortly before the start of the event - you are therefore not bound to any delivery and deposit times. In addition, you also save the shipping costs, because WIEN-TICKET does not charge a fee for this service!
Please note that mobile tickets from WIEN-TICKET use existing functions in Apple iOS. Other operating systems (Android, Windows, ...) may require additional software. For Android, for example, you can download PassWallet or PassAndroid to your smartphone.
The only one-time usable barcode on your mobile ticket on the smartphone | Apple Wallet is validated at the venue. When entering the event, the principle of first admission applies. This means that the ticket that is accepted first with its unique identification is the valid one. Subsequent tickets of the same identification are automatically canceled by the entry of the first ticket. Please keep your tickets safe and do not share them with third parties.
The FREE mobile ticket is NOT considered as a ticket of Wiener Linien.
