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Information: COVID19 Replacement Dates

09.12.2021

CATS at the Ronacher

Canceled performances November and December 2021

We are currently working at full speed on replacement dates for cancelled performances from 16.11.2021 to 12.12.2021. We are eager to make your theatre evening at CATS at the Ronacher possible as soon as possible. Please be patient. We will contact you with your new date and tickets by the end of January 2022 at the latest.

Canceled performances November 2020 to May 2021

We are very pleased that we have succeeded in assigning replacement dates for all performances from November 2020 to May 25th, 2021. The new dates including your new seating tickets have already been sent to all guests by our ticket partner WIEN TICKET.

If you have not received an email with your alternative date and ticket, please contact kundenservice@wien-ticket-service.at directly.


MISS SAIGON at the Raimund Theater

Canceled performances 16.11.2021 until 16.01.2022

We are currently working at full speed on replacement dates for cancelled performances from 16.11.2021 to 16.01.2022. We are anxious to make your theatre evening with MISS SAIGON at the Raimund Theatre possible soon. Please be patient. We will contact you with your new date and tickets by the end of January 2022 at the latest.


ELISABETH in the EHRENHOF of the SCHLOSS SCHÖNBRUNN

In the hope of finally leaving the pandemic behind us 2022 and being able to spend wonderful hours together without restrictions in the wonderful setting of Schönbrunn, we postpone the concerts to the following new dates: 

  • 30.06.2022, 8:30 pm Vienna, Schönbrunn Palace – previous date: 01.07.2021
  • 01.07.2022, 8:30 pm Vienna, Schönbrunn Palace – previous date: 02.07.2021
  • 02.07.2022, 8:30 pm Vienna, Schönbrunn Palace – previous date: 03.07.2021 

You can find more details here.


BACKSTAGE TOURS

Due to our COVID-19 prevention concept, we are unfortunately unable to offer backstage tours in our theaters until further notice. This also affects the replacement dates for tours purchased for 2020.

Ticket holders have been contacted by their point of sale and have automatically received a refund to their original means of payment. If you have not received payment by the end of May 2021, please contact kundenservice@wien-ticket-service.at.

We look forward to seeing you again soon in our theaters!


You can find more information about our hygiene and safety regulations, as well as everything related to your visit to the theater at vbw.at/staysafe. The website is updated regularly and adapted to the measures currently in force by the Austrian federal government.

Purchase via musicalvienna.at and VBW Callcenter 01 58885-111

Customers who have booked their tickets via musicalvienna.at or the VBW call center at 01.58885-111 will be contacted by our ticket partner WIEN TICKET.

If you will not receive an email with your replacement date and ticket, please contact kundenservice@wien-ticket-service.at.

Purchase via VBW box offices (Ronacher, Theater an der Wien)

Customers who have booked their tickets at one of our VBW box offices at Ronacher or Theater an der Wien will be contacted directly by WTS Vienna Ticket Service GmbH.

If you will not receive an email with your replacement date and ticket, please contact kundenservice@wien-ticket-service.at.

Group tickets purchased via the VBW booking office (01/58830-1440; sales@vbw.at or schule@vbw.at)

Customers (private groups / school groups, companies, clubs) who have booked their tickets through the VBW Booking Office will be contacted by the VBW Booking Office.

If you will not receive an email with your replacement date and ticket, please contact sales@vbw.at oder schule@vbw.at.

 

Tickets purchased via wien-ticket.at, WIEN-TICKET call center, WIEN-TICKET Pavillon, WIEN-TICKET Partner, Ticket Krone, Drei Ticket and bankaustria.wien-ticket.at

Customers who have booked their tickets via WIEN-TICKET.AT, WIEN-TICKET call center or WIEN TICKET Pavillon, will be contacted by WT Wien Ticket GmbH.

If you will not receive an email with your replacement date and ticket, please contact kundenservice@wien-ticket-service.at directly.

Tickets purchased from travel agencies (e.g. TUI, Eurotours, Rail Tours, Mondial)

Please contact your tour operator directly for more information about your replacement date. 

If you have any questions, please email us at: sales@vbw.at

Tickets from other sources and portals (e.g. oeticket, ÖGB Kartenstelle)

Please contact your ticket provider directly for more information about your replacement date. 

If you have any questions, please email us at: sales@vbw.at

More Information

REPLACEMENT DATES, PREVENTIVE PROTECTION MEASURES, RESTRICTED AREAS AND POSSIBLE RISKS

#STAYSAFE / VBW's COVID-19 prevention concept:

General information about COVID-19:

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