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Information: COVID19 Replacement Dates

12.08.2021

Dear audience!

The health of our audience is our top priority. Your visit to the theater is important to us, and we look forward to welcome you again!

Best regards,
your musicalvienna.at team


CATS – RONACHER

We are very pleased that we have succeeded in assigning replacement dates for all performances from November 2020 to May 25th, 2021. The new dates including your COVID-compliant seat tickets have already been sent to all guests by our ticket partner WIEN TICKET.

If you have not received an email with your alternative date and ticket, please contact kundenservice@wien-ticket-service.at directly.


BACKSTAGE TOURS

Due to our COVID-19 prevention concept, we are unfortunately unable to offer backstage tours in our theaters until further notice. This also affects the replacement dates for tours purchased for 2020.

Ticket holders have been contacted by their point of sale and have automatically received a refund to their original means of payment. If you have not received payment by the end of May 2021, please contact kundenservice@wien-ticket-service.at.

We look forward to seeing you again soon in our theaters!


MISS SAIGON – RAIMUND THEATER

The previews of the most breathtaking love story of all time by Cameron Mackintosh and Boublil & Schönberg start in November, the premiere can be experienced on December 3, 2021 in the Raimund Theater.

Replacement dates

Customers who bought their ticket in 2019 or 2020 have already been contacted by our ticket partner WIEN TICKET via e-mail in January 2021. 

If you have not received an email with your replacement date and COVID-compliant ticket, or if you cannot keep your replacement date, please contact kundenservice@wien-ticket.at directly.

Thanks very much!


Replacement Dates: ELISABETH in the EHRENHOF of the SCHLOSS SCHÖNBRUNN

In the hope of finally leaving the pandemic behind us next year and being able to spend wonderful hours together without restrictions in the wonderful setting of Schönbrunn, we postpone the concerts to the following new dates: 

  • 30.06.2022, 8:30 pm Vienna, Schönbrunn Palace – previous date: 01.07.2021
  • 01.07.2022, 8:30 pm Vienna, Schönbrunn Palace – previous date: 02.07.2021
  • 02.07.2022, 8:30 pm Vienna, Schönbrunn Palace – previous date: 03.07.2021 

You can find more details here.


You can find more information about our hygiene and safety regulations, as well as everything related to your visit to the theater at vbw.at/staysafe. The website is updated regularly and adapted to the measures currently in force by the Austrian federal government.

Purchase via musicalvienna.at and VBW Callcenter 01 58885-111

Customers who have booked their tickets via musicalvienna.at or the VBW call center at 01.58885-111 have already been contacted by our ticket partner WIEN TICKET.

If you have not received an email with your replacement date and ticket, please contact kundenservice@wien-ticket-service.at.

Purchase via VBW box offices (Ronacher, Theater an der Wien)

Customers who have booked their tickets at one of our VBW box offices at Ronacher or Theater an der Wien will be contacted directly by WTS Vienna Ticket Service GmbH. 

You can find your replacement dates for the CATS performances here.
You can find your replacement dates for the backstage tours here.

The tickets remain valid.

Group tickets purchased via the VBW booking office (01/58830-1440; sales@vbw.at or schule@vbw.at)

Customers (private groups / school groups, companies, clubs) who have booked their tickets through the VBW Booking Office have already been contacted by the VBW Booking Office.

If you have not received an email with your replacement date and ticket, please contact sales@vbw.at oder schule@vbw.at.

 

Tickets purchased via wien-ticket.at, WIEN-TICKET call center, WIEN-TICKET Pavillon, WIEN-TICKET Partner, Ticket Krone, Drei Ticket and bankaustria.wien-ticket.at

Customers who have booked their tickets via WIEN-TICKET.AT, WIEN-TICKET call center or WIEN TICKET Pavillon, have already been contacted by WT Wien Ticket GmbH.

If you have not received an email with your replacement date and ticket, please contact kundenservice@wien-ticket-service.at directly.

Tickets purchased from travel agencies (e.g. TUI, Eurotours, Rail Tours, Mondial)

Please contact your tour operator directly for more information about your replacement date. Your ticket remains valid for the new date.

If you have any questions, please email us at: sales@vbw.at

Tickets from other sources and portals (e.g. oeticket, ÖGB Kartenstelle)

Please contact your ticket provider directly for more information about your replacement date. Your ticket remains valid for the new date.

If you have any questions, please email us at: sales@vbw.at

More Information

Replacement dates, preventive protection measures, restricted areas and possible risks

#STAYSAFE / VBW's COVID-19 prevention concept:

General Information on replacement dates and the handling of rebookings:

General information about COVID-19:

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